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Michael A. Schenkel
michael(-dot-)schenkel(-at-)verizon(-dot-)net
(716)430-0181
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472 Auburn Ave
Buffalo NY 14213
USA
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EMPLOYMENT HISTORY
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Server
Technologies Lead
Civil Service Title:
Senior Technical Support Services Specialist
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County of
Erie, New York
Dept.
of Information Services and Support
January 2002 – Present
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Technical engineering and logistics leader for team providing:
Enterprise server operating system software implementation and
support including:
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· VMWare ESX 2.5/3.x
· Linux and Unix
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· Windows Server 2003 Editions
· Windows 2000 Server Editions
· Windows NT Server 4.0 Editions
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High-availability services implementations using clustering
or load-balancing technologies in support of:
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· Active Directory 2000/2003
· Exchange 2000/2003
· Windows infrastructure services
· Windows file & print
services
· Internet Information Server
· MS SQL Server 2000/2005
· Distributed File Systems
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· MS SharePoint Portal Server 2003
· MS ISA Server 2000/2004
· McAfee WebShield & ePO
· Computer Associates Antivirus
· IronPort AntiSpam
· Citrix Metaframe XPa and Nfuse
· VMWare ESX
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Service monitoring and management technologies including:
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· Systems Management Server 2003
· MS Operations Manager 2000/2005
· Windows Server Update Services
· Nagios, WhatsUP Enterprise
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· Blackberry Enterprise Server
· Dell OpenManage
· Ecora Enterprise Auditor
· DesktopAuthority 6.x / 7.x
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System security management technologies including:
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· Cisco Systems VPN Client
· RADIUS technologies
· Websense Enterprise
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· McAfee ePolicy Orchestrator
· eTrust Antivirus Enterprise
· Sybari Antigen / MS Forefront
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Technical and leadership support for migrations and implementations
including:
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· Windows 2000 to Windows 2003
· Novell Netware to Windows 2000
· Novell NDS to Active Directory
· Windows 9x/NT to Windows 2000
· Windows 2000 to Windows XP
· Centralized server backup
services
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· GroupWise 5.5 to Exchange 2000
· Exchange 2000 to Exchange 2003
· SMS 2.0/2003 software
distribution
· MS Office 2000/XP to Office
2003
· SMS & WSUS patch management
· Group Policy, “Least Privilege”
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Implementation, reporting, training, and documentation
support for teams providing:
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· LAN/WAN hardware, configuration
· Physical network infrastructure
· Physical security systems
· Standards adherence
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· Storage area networks
· Database design and
optimization
· End-user service levels
· Technician skill improvement
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Network Administrator
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Harold C.
Brown & Co., Inc.
Management
Information Systems Department
March 1998 – December 2001
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Network operating systems installation and support
including:
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· Windows NT 4.0 Server
· IBM OS/2 Warp 3.0
· Novell Netware 3.x
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· Windows NT 4.0 TSE
· Windows 95/98
· IBM AIX 4.3 (RS6000)
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Application and systems technologies development,
implementation, and support including:
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· HTML / ASP / VBScript
· Perl (Unix and Windows)
· MS-DOS and AIX shell scripting
· MS SNA Server 3.0
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· MS Access / Outlook forms
· MS Exchange 5.5
· MS SQL Server 7.0
· Sybase Adaptive Server 11.x
· Checkpoint Firewall-1 /
VPN
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“Zero down-time” change of corporate physical location, coordinating
readiness of:
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· LAN/WAN cabling
· Electrical cabling
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· Voice cabling
· Servers and Workstations
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Tech
Trainer / Tech Support Specialist
Corel
WordPerfect Office Technical Support Unit
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Softbank
Services Group, Inc.
Now known as
Client Logic
July 1996 –
December 1997
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Technician training and certification logistics,
development, and delivery including:
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· Windows 3.1x / 95 / NT / MS-DOS
· PC hardware
· Customer service
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· Corel WordPerfect Office for
Windows, MS-DOS, Macintosh
· Microsoft Office
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End-user telephone technical support for Corel
WordPerfect customers involving:
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· Troubleshooting
· Effective communication
· Knowledgebase searching
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· WordPerfect Office 5.1 – 8.0
· Windows 3.1x / 95 / NT / MSDOS
· Licensing and entitlement
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EDUCATION
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Bachelor of Arts, June 1996, Earlham College, Richmond, IN
Departmental Honors
Major: Biology / Chemistry (Interdepartmental)
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CERTIFICATIONS
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MCSE, Windows 2003, August
2006
MCSE, Windows 2000, August 2004
MCSA, Windows 2000, January 2004
Citrix Certified Administrator (CCA), June 2002
CompTIA A+ Core OS / Hardware, CompTIA Network+
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COURSES
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CTX1221: Citrix Metaframe XP
CTX7130: Citrix Nfuse XP
MOC-803: Admin NT 4.0
MOC-922: NT 4.0 Core Tech
MOC-688: TCP/IP on NT 4.0
MOC-732: Admin SQL 7.0
MOC-733: Impl SQL 7.0 DB
MOC-2780: Admin SQL 2005
MOC-1560: Update NT W2K
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VMWare:
VI3 Install & Config
MOC-1572: Impl Exchange 2K
MOC-2126:
W2K Net Env
MOC-827: Admin SMS 2.0
MOC-828: Deploy SMS 2.0
MOC-2088: Hi-Avail Web Infr
MOC-2550: Impl MOM 2000
MOC-2597: Impl SMS 2003
MOC-2779: Impl SQL 2005
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SEMINARS
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English
& Associates, Inc. Sharepoint 2003 Summit, Buffalo, NY
Microsoft Exchange Conference 2002, Anaheim, CA
Cisco
Networkers Conference 2002, Orlando, FL
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AWARDS
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First
Grand Prize, International Science and Engineering Fair
Eagle Scout Award
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